FAQ

Have some questions?

Take a look at some frequently asked questions

When you decide to use our services for the very first time we will arrange a complimentary visit to your home at a mutually convenient time. This enables us to meet you and your pets and go through your requirements and pets routine, you can inform us of your pets likes/dislikes favourite toys, games, dietary requirements, medication your pet may be on or any other requirements you may have. We can then go through the paperwork and arrange for your pets service to begin.

We are extremely versatile as our service can be tailored to suit you and your pets individual needs. Pets get to stay in their own environment with familiar sights and smells around them and can continue to enjoy their own routine while avoiding the transport/travel trauma associated with going to kennels/catteries. Also minimises exposure to illness from other animals. Most of all happy, contented pets and peace of mind for you.

It would be really helpful if a dustpan and brush and any cleaning products required are left out so your pet sitter can ensure all feeding and litter tray areas are kept clean, if you could also leave plenty litter and food supplies this will help us greatly and save us having to purchase extra supplies in your absence. If we do have to purchase extra supplies this will be invoiced to you on your return plus a £4 errand fee for our time.

Unfortunately we cannot refund payments from customers who have booked our services who choose to return home early. If you do decide to return home earlier than expected please let us know so we can avoid visiting and disturbing you.

We accept cash, BACS transfer or if you are a package customer we can provide details for you to set up a standing order. We do not accept cheques.

Yes of course, we take our business seriously and hold full liability insurance.

First we would assess the situation and call you to obtain your instructions. If in the event we could not get hold of you and your pet required medical attention we would take your pet to your nominated veterinary practice or depending upon our location/circumstances a vet in the locality.

Most of our regular customers take advantage of our complimentary key holding service which comes in handy if you ever misplace your keys, one quick call and we can be there asap. If however you choose not to use this service key collection is complimentary on your first booking so when we visit you for your pet consultation you may provide us with a set of keys which we will use for your booking but we will return the keys to your possession after the service. All future key collection and drop off is charged at £5.00 per trip.

Its a fact of life these days that sometimes delays are inevitable and you cannot return home on time as planned, however no need to worry, just let us know and we will continue to care for your pet until you return.

We are based near the Kingston Park area in Newcastle so cover all of the Newcastle areas such as Chapel house/park,Westerhope, Kenton, Newburn, Walbottle, Ponteland, Dinnington, Gosforth, Heaton and many more, please enquire.

Yes we do and we do not charge our clients extra for this.

We understand what it is like to have a busy and ever changing schedule so we have implemented an extremely flexible cancellation policy.

  • Pet and small animal visits – 48 hours notice required
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Reach Us

Location :

12 Lothian Court, Cragston Park, Newcastle Upon Tyne, NE5 3TZ

Email :

enquiries@petsitservices.co.uk

Phone :

07593 809179

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To find out how we can make your pets feel loved whilst you're away please contact us