When you decide to use our services for the very first time we will arrange a complimentary visit to your home at a mutually convenient time. This enables us to meet you and your pets and go through your requirements and pets routine, you can inform us of your pets likes/dislikes favourite toys, games, dietary requirements, medication your pet may be on or any other requirements you may have. We can then go through the paperwork and arrange for your pets service to begin.
Why choose a pet sitter to care for your pets?
We are extremely versatile as our service can be tailored to suit you and your pets individual needs. Pets get to stay in their own environment with familiar sights and smells around them and can continue to enjoy their own routine while avoiding the transport/travel trauma associated with going to kennels/catteries. Also minimises exposure to illness from other animals. Most of all happy, contented pets and peace of mind for you.
Do I need to leave anything out for the pet sitter?
It would be really helpful if a dustpan and brush and any cleaning products required are left out so your pet sitter can ensure all feeding and litter tray areas are kept clean, if you could also leave plenty litter and food supplies this will help us greatly and save us having to purchase extra supplies in your absence. If we do have to purchase extra supplies this will be invoiced to you on your return plus a £4 errand fee for our time.
What happens if I return home early from holiday?
Unfortunately we cannot refund payments from customers who have booked our services who choose to return home early. If you do decide to return home earlier than expected please let us know so we can avoid visiting and disturbing you.
What payment methods do you accept?
We accept cash, BACS transfer or if you are a package customer we can provide details for you to set up a standing order. We do not accept cheques. Payments for services is payable either at your consultation or left out for collection from your pet sitter on the first visit.
Is your company insured?
Yes of course, we take our business seriously and hold full liability insurance.
What happens in an emergency?
First we would assess the situation and call you to obtain your instructions. If in the event we could not get hold of you and your pet required medical attention we would take your pet to your nominated veterinary practice or depending upon our location/circumstances a vet in the locality.
If I’m not in how do you get in to care for my pets?
Most of our regular customers take advantage of our complimentary key holding service which comes in handy if you ever misplace your keys, one quick call and we can be there asap. If however you choose not to use this service key collection is complimentary on your first booking so when we visit you for your pet consultation you may provide us with a set of keys which we will use for your booking but we will return the keys to your possession after the service. All future key collection and drop off is charged at £5.00 per trip.
What happens if I’m delayed coming back from holiday?
Its a fact of life these days that sometimes delays are inevitable and you cannot return home on time as planned, however no need to worry, just let us know and we will continue to care for your pet until you return.
What areas do you cover?
We are based near the Kingston Park area in Newcastle so cover all of the Newcastle areas such as Chapel house/park,Westerhope, Kenton, Newburn, Walbottle, Ponteland, Dinnington, Gosforth, Heaton and many more, please enquire.
Do you provide services on a weekend?
Yes we do and we do not charge our clients extra for this.
What is Pet Sit Services cancellation policy?
We understand what it is like to have a busy and ever changing schedule so we have implemented an extremely flexible cancellation policy.
Pet and small animal visits – 48 hours notice required
when do I pay?
Pet Sitting Prices
All fees for services must be paid in advance, for example at the consultation or left out for collection on the day the service commences. We accept cash and BACS payments. We do not accept cheques as this method of payment is soon to be discontinued. Customers using our services on a regular basis may set-up a standing order. We are based near the Kingston Park area of Newcastle Upon Tyne, the areas we cover are Kenton, Gosforth, Blakelaw Great Park, Ponteland, Gosforth, Heaton and many more, If you do not see your area mentioned please ask us if we cover it. Charges may apply for travelling to and from your home if you are in excess of 6 miles from our base. We have no hidden charges and a full price will be quoted on application for any of our services. Visits on Bank holidays, Xmas, Boxing and New Year’s Day are charged at double rate.