Key Holding service

If you are not home during the day time and don’t wish to bother a neighbour or are booking an on-going slot with us then please consider our complimentary key holding service. We can at your request retain a set of keys (please ensure they work) this enables us to have access to your pets whenever a service is requested.

What are the benefits of using our key holding service?

If you are running late or in an emergency just call and we can visit your pets no need to worry about them being left longer than necessary. If you simply misplace/lose your keys just call us and we can be there as soon as possible.

How does it work?

Firstly let us assure you that we are DBS (criminal records bureau) checked and hold enhanced disclosures so you can be certain our services are safe and secure. We are fully insured and include key holding insurance in our business policy so any loss of keys or replacement locks are covered.

We operate an extremely discreet service and all keys are secured in a locked key safe with a unique identity code which is kept separate from the keys.

For those who prefer not to take advantage of our key holding service. Key collection is complimentary on your first booking, we will collect a set of keys from you at the time of your consultation and return them to your possession after the service. Future bookings are charged at £5.00 per collect/drop off.