FAQ

How does it work?

When you decide to use our services for the very first time we will arrange a complimentary visit to your home at a mutually convenient time. This enables us to meet you and your pets and go through your requirements and pets routine, you can inform us of your pets likes/dislikes favourite toys, games, dietary requirements, medication your pet may be on or any other requirements you may have. We can then go through the paperwork and arrange for your pets service to begin.

Why choose a pet sitter to look after your pets?

We are extremely versatile as our service can be tailored to suit you and your pets individual needs. Pets get to stay in their own environment with familiar sights and smells around them and can continue to enjoy their own routine while avoiding the transport/travel trauma associated with going to kennels/catteries. Also minimises exposure to illness from other animals.  Most of all happy, contented pets and peace of mind for you.

Can I still use your dog walking service if my dog is in season?

Not a problem, we can offer a one to one walk for your dog.

What if my dog is unable to manage an hour’s walk?

If your pet is elderly or is unable to manage an hour’s walk we offer our pet visit service which allows for a short stroll or garden toilet break.

What payment methods do you accept?

We can accept cash, BACS transfer or if you are a package customer we can provide details for you to set up a standing order. We do not accept cheques.

Are you police checked and insured?

Yes, we hold enhanced DBS  disclosure certificates and are fully insured.

What happens in an emergency?

First we would assess the situation and call you to obtain your instructions. If in the event we could not get hold of you and your pet required medical attention we would take your pet to your nominated veterinary practice or depending upon our location/circumstances a vet in the locality.

If I am not at home how do you get in to care for my pets?

Most of our regular customers take advantage of our complimentary key holding service which comes in handy if you ever misplace your keys, one quick call and we can be there asap. If  however you choose not to use this service key collection is complimentary on your first booking so when we visit you for your pet consultation you may provide us with a set of keys which we will use for your booking but we will return the keys to your possession after the service. All future key collection and drop off is charged at £5.00 per trip.

What happens if I am delayed coming back from holiday?

Its a fact of life these days that sometimes delays are inevitable and you cannot return home on time as planned, however no need to worry, just let us know and we will continue to care for your pet until you return.

What areas do you cover?

We are based near the Kingston Park area in Newcastle so cover all of the Newcastle areas such as Chapel house/park,Westerhope, Newburn, Walbottle, Ponteland, Dinnington, Gosforth, Jesmond and many more. We also have availability in the Gateshead area and some parts of Northumberland so please enquire.

Do you provide services on a weekend?

Yes we do and we do not charge our clients extra for this.